Refund and Returns Policy

Overview
Ordering, Shipping and Returns

Shipping & Returns

We have a reputation for fast, friendly service, and we work hard to keep it! We will ship on the same day we receive your order or the next business day for in-stock items. Online (web site) orders are processed during regular business hours (see below).

Ordering By Phone
Although 95% of our business is online, sometimes you just need to call and find out about music. We’re happy to help you out.  We have three employees, so if the phone rings a few times, or if it goes to call notes, you may have to leave a message.  Please have your credit card number ready, even if you have ordered from us previously. We do not keep that information in our computers for reasons of security. It’s also a big help to us if you have the part numbers of the items you are ordering. 281-890-4500

Ordering By Mail

On a piece of paper, please include part numbers and payment by check written in US funds drawn from a US bank. Texas residents add 8.25% sales tax. Mail to:

Melody’s Traditional Music
21626 Gentry Rd
Cypress, TX 77429

Don’t forget your address, zip, and phone number!

Ordering Online
Our web site provides you with an “electronic shopping cart” for your ordering convenience. As you browse through our store, add items to your cart by clicking  Add to Cart. When you are finished adding items to your cart, click the Checkout button You then provide your customer information, delivery information, and payment information. After you confirm your order, it will then be transmitted to us. We use highly secure order processing to ensure the privacy of the information you submit.

Payment Methods
We use STRIPE for credit card processing, and we also use PayPal. We are working on other forms of payment for those who don’t have a credit card. Thanks for your patience in this process. Melody’s accepts PayPal, Visa, Mastercard, Discover and American Express, as well as money orders and personal checks in US funds drawn on a US bank. We are not able to provide customers with financing or similar payment plans.  We are working on providing other forms of payment such as Zelle and Venmo.  Thank you for your patience with us on that.

Please note that our 2009 printed catalog was the last printed catalog that we produced.  Our web site now serves as our catalog.  We realize that you can’t take our web site to bed and page through it, but it does save trees in the environment and it keeps Mary sane.

Shipping
Shipping rates on phone and mail orders are based on the total weight of your order as displayed on the shipping section of the checkout process.

If you order online, you are given several choices on shipping from media mail to UPS. Please remember that media mail, which is the most economical, is restricted to Books, CDs, Tapes, and other printed material.

If no shipping charge is displayed, you will be contacted with the charge based on item, destination, and service options.

Shipping Method: We usually ship via Media Mail, as most of our orders are for books. First Class Mail or Priority Mail are used depending on the weight or your request. If your package is fairly heavy or has sufficient value, we use UPS. Heavier items may be sent via freight carrier. We select the shipping method that is the most reliable for the lowest cost. We must have your street address or RR# to ship UPS, not a post office box number.

Need it Fast? We can ship your order to you via Overnight, 2-Day, or 3-Day delivery for an extra charge. Our preferred methods for overnight shipping are UPS and USPS. We ask that you place your overnight order prior to 11 AM or earlier, giving us enough time to pack it properly.

International Orders: If this is an international order (outside the Continental USA) you are given the choice of First Class International, Priority International, and Express Mail International. Please note that First Class Mail International is not trackable or traceable. If you wish your shipment to be insured, please let us know in the “Comments” for your order and we will get back to you with an updated total as soon as possible via the e-mail address provided to us. On web orders, International Shipping Rates are an estimate only and subject to correction. If there is a discrepancy between the quoted shipping and actual shipping charge, you will be contacted.

Back Orders
In the event that we are out of stock on a particular item, we will put that item on backorder and mail it to you just as soon as we get more in stock. Depending on the item, this may take anywhere from a few days to a few weeks. We will not charge your credit card for the back-ordered item until it actually ships.  If you are ordering by mail and do NOT want us to backorder, please indicate this on your order form.

Returns and Exchanges
If you are not satisfied with an item, you may return the item within 30 days of your purchase in new condition. We will gladly exchange the item for another, or issue you a refund, based on the purchase price of the item returned. You are responsible for return postage and for packing so that it returns to us in new condition.  Damaged returns because of poor packaging will be returned to you and we will not credit your account for them. Opened CDs, videos or DVDs will only be accepted on return if found to be defective.  Due to the copyright nature of recorded and printed media, Melody’s reserves the right to limit the number of returns from an individual.  If in doubt, call for authorization.  We do not condone the practice of ordering something, making a copy, and returning the original for a refund, as we represent many artists who make their living by selling their products.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Melody’s Traditional Music
21626 Gentry Rd, Cypress, TX 77429.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at melodytradmusic@gmail.com or call 281-890-4500 for questions related to refunds and returns.